Questions, answered

You'll see prices and pay in your local currency where we support it, including CAD and USD. The price you see at checkout is the price you pay.

All major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Canadian customers can also pay by Interac e-Transfer. All payments are processed securely; we never see or store your full card details.

Email us at hello@singlaintimates.com within 12 hours of ordering and we'll do our best. Once your order has shipped, we can't change it, but you can still exchange or return it (see Returns & exchanges).

Yes, on our organic cotton pieces. Buy 2 and save 5%, 3 and save 10%, or 4 or more and save 15%. The discount applies automatically at checkout.

Yes. Shop gift cards here.

Orders ship from Toronto, Canada.

Orders ship within 1–2 business days. You'll get an email with tracking as soon as it's on its way.

Canada: 2–7 business days after shipping

United States: 5–10 business days after shipping

United Kingdom: 7–14 business days after shipping

Everywhere else: delivery estimates are shown at checkout.

Canada: free on orders of $75 CAD or more; $10 CAD under $75. Express shipping is $20 CAD.

United States: $10 CAD flat rate.

United Kingdom: $20 CAD flat rate.

Everywhere else: calculated at checkout.

Yes. As well as Canada, the United States and the United Kingdom, we ship to most other countries. Rates and delivery estimates are calculated at checkout.

Tracking can pause for a day or two, especially when a package crosses the border. If it hasn't moved in 5 business days, email us with your order number and we'll chase it with the carrier.

Check with neighbours and your building's mailroom first, as carriers sometimes leave packages nearby. If it still hasn't turned up after 48 hours, email us and we'll help.

No. Any import duties are calculated and included at checkout, so there are no surprise fees at your door.

No. Prices are in CAD and applicable sales tax (GST/HST/PST) is added at checkout. There are no customs fees on Canadian orders.

No surprises. Duties and VAT are calculated and collected at checkout, so there's nothing extra to pay on delivery.

Yes. Exchanges for a different size are free within 30 days of delivery. Email us at hello@singlaintimates.com with your order number and the size you need, and we'll send you a prepaid return label. Your new size ships as soon as your return is scanned by the carrier.

Yes. Unworn and unwashed pieces with the hygiene liner and tags still attached can be returned within 30 days of delivery for a full refund to your original payment method. Return shipping is free.

Items discounted by more than 40% are final sale and can't be returned or exchanged. All other sale items follow our normal 30-day returns and exchanges policy.

For hygiene reasons, we can't resell intimates that have been worn or washed, which is standard across intimates brands. That's why we make exchanges for fit easy.

Email hello@singlaintimates.com with your order number, which items you're returning, and whether you'd like an exchange or a refund. We'll reply with instructions and a prepaid label within 1 business day.

We process refunds within 5 business days of receiving your return. Your bank may take a few more days to show it.

We're sorry! Email us a photo within 14 days of delivery and we'll send a replacement or refund right away. You won't need to send anything back.

Check the size chart on each product page or our full size chart. Our pieces are sized XS–L. If you're between sizes, we recommend sizing down for the thong.

Our bralettes offer light support with adjustable front straps and a multi-clasp back. Many customers with fuller chests wear them for lounging and sleep. If you're unsure, email us your usual bra size and we'll help you choose.

Exchanges for a different size are free within 30 days (see Returns & exchanges).

Our main fabric is 100% organic cotton, certified to the Global Organic Textile Standard (GOTS). Some pieces include small trim details and elastic edges. Full materials are listed on each product page.

GOTS is one of the strictest standards for organic textiles. It means the cotton is grown without synthetic pesticides or fertilisers, and that the processing (dyeing, finishing and sewing) also meets strict environmental and social rules.

Cotton is soft and breathable, which matters most for the fabric that sits against your most sensitive skin. Organic cotton is grown and processed without many of the chemicals used in conventional cotton.

Our organic cotton is a good fit for sensitive skin. If you have a specific allergy, email us and we'll share exactly what's in each piece.

Designed in Toronto and made in Portugal by a factory we work with directly.

Hand wash in cold water, or machine wash cold on a gentle cycle inside a mesh laundry bag.

Use a mild detergent; skip bleach and fabric softener.

Fasten bra clasps before washing so they don't snag.

Lay flat or hang to dry; avoid the dryer, which wears out elastic faster.

Like all cotton, it can shrink slightly in a hot dryer. Air-drying keeps the fit as you bought it.

Most people should replace everyday underwear every 6–12 months, or sooner if the elastic loosens or the fabric thins.

Singla is a Canadian, women-owned brand founded by Rubaina Singla in Toronto in 2021. Read our story.

Email hello@singlaintimates.com. We reply within 24 hours on weekdays. You can also DM us on Instagram at @singlaintimates.